Dubai Electricity and Water Authority (DEWA) is supporting Dubai’s efforts to overcome the coronavirus pandemic, in collaboration with the public and private sector to ensure safety of society and boost digital transformation for customers and employees.

Saeed Mohammed Al Tayer, MD & CEO of DEWA, said DEWA is dedicated to the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, of turning obstacles into opportunities. DEWA also collaborates with other government organisations to help protect the UAE’s global standing and reinforce it.

DEWA has also supported ‘Your City Needs You’ campaign which was launched by H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council.

During pandemic, DEWA offered Dubai’s health and social sectors with logistical support, along with many supporting the first line of defence. Watani Al Emarat Foundation has lauded DEWA for its key role in making the campaign a success and for showcasing solidarity and cohesion in society in a positive light.

DEWA offers 24x7 access of its services by customers through remarkable digital infrastructure from anywhere through its smart app and website.

DEWA offers multiple flexible bill payment options by collaborating with public and private organisations. These include Smart Dubai’s Dubai Now app, which was used in 2020 to fulfill over 650,000 payment transactions.

More than 490,000 transactions were fulfilled through the Etisalat Public Payment machines, and over 4,000,000 transactions through the smart channels of around 24 banks. DEWA also offers Tayseer bill payment by using a reference number, via Emirates NBD’s Cheque deposit machine and Apple Pay. All mentioned services can be accessed as self-services at DEWA’s Customer Happiness Centres.

DEWA’s Youth Council also collaborated with the Federal Youth Authority (FYA) to introduce an awareness campaign under the hashtag #StayResponsible, in relation to all precautionary measures. The Youth Council distributed FYA’s guide that had 100 ideas to invest young people’s energy and time while the UAE’s National Sterilisation Programme was being implemented.

DEWA regularly disinfects its electric vehicle Green Chargers established across Dubai, in cooperation with ENOC and ADNOC. It is done by using the high quality disinfectants and distributed face masks and sanitisers to all its employees.

Over many past months, DEWA has organised various awareness campaigns and online training sessions conducted by experts hailing from the public and private sector for its employees. This comprises of 70 awareness workshops and 54 online sessions.

 WAM