The Ministry of Health and Prevention (MoHAP) has added another feather to its cap – it has recently been awarded the Global Conformity Mark (GC-Mark) for knowledge management, thus achieving the platinum category, the highest level of certification. Ministry has also attained the ISO 21001:2018 for the management of educational organizations, and the ISO 10015:2019 for quality management guidelines for competence management and people development.

Post rigorous assessment by a multi-disciplinary team of DQS (one of the leading certification bodies for management systems worldwide) and IQNet Association assessors, Dr. Youssif Al Serkal, Director-General of the Emirates Health Services Establishment, received the GC-Mark Certificate "Knowledge Management" and the ISO Certifications, in the presence of Saqr Alhemeiri, Director of Training & Development Center and Chief Innovation Officer.

Dr. Youssif Al Serkal underlined that these prestigious accreditations reflect commitment of ministry to improve the quality of healthcare services while following the international quality standards. This is part of the ministry’s efforts to become a sustainable and innovative body by developing its knowledge system, qualifying the healthcare staff, and enhancing the state’s health field competitiveness, in line with the decrees of the wise leadership and the UAE Centennial 2071.

Dr. Al Serkal pointed to the importance being world’s first government entity to get this certification in knowledge management. It has coincided with the UAE Reading Month. This underlines commitment of ministry to create an innovation-stimulating institutional environment and instilling the culture of knowledge and innovation in the institutional workplace. In this direction, the ministry provides world-class training services and internationally certified sources in training and knowledge, builds smart learning systems in accordance to the evolving needs, and fostering relevant local and international partnerships.

Saqr Alhemeiri said, “This achievement underlines the ministry’s keenness to apply the highest international practices in training and qualifying the medical and administrative cadres and getting the most out of state-of-the-art infrastructure and most effective training techniques.” He added, “This would help enhance the efficiency and quality of the performance of the medical, nursing, and administrative staff, as well as advance healthcare service in hospitals, health centers, and customer happiness centers.”

Alhemeiri highlighted importance of the ISO Certification in motivating the staff in the Training & Development Centre to put forward creative ideas that support the knowledge management, specially in arena of innovating training tools and practices based on the latest technologies and systems.

 WAM